Frequently asked questions

DDP stands for Delivered Duty Paid. It means the price you receive covers everything from our China warehouse to your door: air freight or sea LCL, US customs clearance, import duties, the customs entry filing, HS code check, and US door delivery or Amazon FBA handoff. Nothing is billed at delivery. Our door to door air price (up to about 20 kg of general goods) and our sea price are both DDP. Heavier air loads fly as air consolidation, where the customs entry is in the price and the import duty is paid at import; every offer says which one it is before you accept. The courier leg from your supplier to our China warehouse is sent by your supplier and is not in our price.

No. The customs entry is filed as part of every shipment we carry, and its cost sits inside the price we quote you, so there is no broker for you to find. On a DDP shipment the duties are paid for you too: no bond to buy and nothing to pay at import. On air consolidation the entry is still filed for you and the import duty is the one amount paid at import. If you would rather be the importer of record and use your own broker, say so in your quote request and we will price the freight on its own.

Yes, for the shipment you described. Your cartons are counted, weighed, and measured when they reach our China warehouse, and if the chargeable weight is within 5 percent of what we quoted on, the quoted price stands. If it is further off, or the goods turn out to be different from the description, you get the weigh ticket and the new number before anything moves, and you decide. You are invoiced only after that, and there are no additional invoices after delivery.

We handle shipments from a single 100 g parcel upward. Samples, single high-value items, small B2B orders, and sub-pallet loads are the core use case.

Yes. We legally ship branded products from China to the USA: sneakers, apparel, bags, toys, accessories and other brand-name goods. They travel on our dedicated branded channel, which costs more per kg than plain goods, and the instant quote prices them on the spot and shows that rate.

Yes. Order on Alibaba (or 1688) as usual and set the delivery address to our China warehouse; we send you the exact address and receiving instructions when you are ready to order. Your suppliers ship domestically inside China, which is cheap and often free, and we take it from there.

Yes. We receive the packages from each of your suppliers at our China warehouse, combine everything into one box, and ship it as a single shipment with one price on the combined weight. Up to about 20 kg by air, and on sea, that price covers freight, customs, duty and US door delivery; a heavier air load flies as air consolidation, where the customs entry is in the price and the import duty is paid at import. The offer says which one you have.

About 2,000 kg per shipment, by air or by sea. From roughly 10 kg, sea is usually the cheaper lane and the offer shows it next to air so you can choose. Sea prices are indicative until we confirm them for your product.

Air door to door from China to a US address typically takes 6 to 12 working days from the day your shipment leaves our China warehouse (air consolidation for heavier loads: 10 to 14 days). Sea LCL takes longer, roughly 28 to 32 days door to door, but costs less per kilogram for heavier loads. We tell you the estimated transit time before anything moves.

Yes. We can deliver directly to an Amazon FBA fulfillment center as the final delivery point. Let us know the destination FBA warehouse in your quote request and we will include it in the door delivery.

Customs holds are uncommon but do happen. If your shipment is flagged for inspection or additional documentation, we manage the process for you: the additional paperwork, the answers to CBP's requests, and keeping you updated. This is part of the service.

We do not handle hazardous materials, prohibited goods, or items requiring special import permits we are not licensed for. Lithium batteries, liquids, food, supplements and cosmetics are not refused outright, but they get no instant price: a person checks them first and tells you whether and how they can ship. If you are unsure about your product, describe it in your quote request and we will confirm before accepting.

Fill out the quote form on the homepage: what you are shipping and your email are the only required answers. Add the weight and your all-in price shows on screen in seconds, with a copy sent to your inbox. Carton sizes, your supplier's city and the US ZIP make it sharper. Restricted goods, or a request with no weight, get a reply by email from a person instead.

Nothing is due when you ask for a quote or when you accept it. Your cartons are counted, weighed, and measured at our China warehouse first, and the invoice is issued on those numbers by Fisto LLC, our registered US company. Pay it by ACH straight from your US bank account, which usually costs you nothing, or by domestic or international wire in US dollars. We charge no payment fee and do not take cards. The shipment leaves China once payment lands.

Yes, including Alaska and Hawaii. Delivery to Alaska and Hawaii may carry a surcharge, which we will include in your quote.

Yes. Once your invoice is paid and the shipment leaves China, we share tracking details so you can follow the cargo through US customs clearance and final delivery. You also get a personal dashboard link that shows each order and its status. For air freight, tracking updates are available from airline departure through last-mile delivery. For sea LCL, we provide vessel name, estimated arrival date, and broker status updates through the clearance process.

For most shipments, you need a commercial invoice showing the product description, quantity, unit value, and total declared value in USD; a packing list with the gross and net weight and dimensions of each carton; and your supplier's name and address in China. If your goods are regulated by CPSC, FDA, or another US agency, you may also need a certificate of conformity or prior notice. We review your documents and flag any gaps before anything moves.

No. Our price does not include cargo insurance and we do not sell it. Without insurance, our liability for loss or damage is limited to the freight charges you paid for that shipment, not the value of the goods (section 5 of our terms). If your goods are valuable, buy all-risk cargo cover from an insurer of your choice before the goods leave your supplier. Our cargo insurance guide explains how that works for China imports.

If goods arrive visibly damaged, note the damage on the delivery receipt before signing and photograph the packaging and cargo. Report it to us immediately and we will open a claim with the carrier. If you have your own cargo insurance, we give you the shipping documents your insurer needs for the claim. The sooner damage is reported, the stronger the claim.

You do not need to find it yourself. We determine the correct HTS code from your product description and commercial invoice as part of the quote process. We use the code to calculate your exact duty rate before confirming the price. If the HS code changes on review, we tell you before accepting the shipment.

Some products require labeling before they can be imported, such as country-of-origin marks, FCC IDs for electronics, or CPSC-required warnings for children's products. Labeling requirements depend on the product category and HS code. We flag known labeling requirements during the document review, but confirming compliance with your supplier before shipment is your responsibility. If you are unsure whether your product needs pre-shipment labeling, ask us when you request a quote.

Yes. Every commercial shipment from China now needs a customs entry, whatever its value: informal entry up to 2,500 USD and formal entry above it. That entry is filed as part of every shipment we carry, and on a DDP shipment the duties are paid inside the price too, so there is nothing for you to file, nothing to pay at import, and no customs bond for you to buy. If CBP selects the shipment for examination, we handle the paperwork and keep you updated.

A standard freight forwarder arranges the physical movement of cargo but typically leaves customs clearance, duty payment, and broker management to you. We bundle freight, the customs entry and door delivery into one price and one contact, and on door to door air (up to about 20 kg) and sea the duty is inside that price too. You do not manage a broker or coordinate handoffs between a freight agent and a customs agent. On air consolidation, for heavier air loads, the import duty is the one amount paid at import, and the offer says so before you accept.

Yes, for the import model, where you ship inventory from China to a US warehouse or 3PL and then fulfill TikTok Shop orders domestically. We quote DDP to your US warehouse address the same as any other shipment. Note that TikTok Shop's cross-border direct-mail model (shipping from a China warehouse directly to TikTok customers) uses TikTok's own approved carrier whitelist and is a separate system we are not part of. If you are importing stock to the US to fulfil TikTok Shop orders, we handle that.

Yes. The delivery address can be any US address: your own warehouse, a third-party logistics provider (3PL), or a prep center. Just include the full address in your quote request. DDP pricing covers delivery to the door of your chosen facility.

There is no single rate. The duty is the normal (MFN) rate for your product's HTS code, plus a Section 301 duty if that code is on one of the Section 301 lists for Chinese goods, which is 7.5 or 25 percent for most listed consumer goods and higher for a few categories. The extra tariffs added in 2025 under IEEPA were ended in February 2026 after the Supreme Court ruling, so a figure quoted from 2025 is out of date. We look up the current rate for your specific product when we quote, and on a DDP shipment the duty is inside the price.