About Plain Freight

Plain Freight is a China→USA small-freight partner built for importers who need certainty before they commit. Small parcels, samples, single high-value items, FBA replenishment, and sub-pallet orders are the core use case, not an afterthought behind container freight.

The promise is simple: one clear quote before pickup, customs paperwork prepared, broker coordination handled, and no hidden process fees appearing after your goods are already moving. Our live air small-parcel service is delivered duty paid: duties, customs, and US delivery are all included in the one price, so there is nothing to settle at the door.

The operation runs on an always-on AI crew for quotes, documents, coordination, and updates. Every consequential decision still has a human approval layer. Our founder, Melkon Hovhannisyan, reviews any decision that touches money, customer commitments, or external filing choices. The AI crew keeps the work moving; the human handles the judgment calls.

We built this because small importers, FBA sellers, and trading companies deserve the same quality of freight operations that large companies get, without paying enterprise prices or managing a dozen vendor relationships themselves.

The name says it: plain freight. Clear costs, safer handoffs, less jargon, and a team designed for the post-de-minimis reality where even small China shipments need real customs handling.